I have to admit. I have TOO many email addresses. I even have an email that I use just for places that I know will put me on a list. If you are anything like me, your email inbox is stuffed to the rafters with unopened messages. Just for fun, I logged into an old email that I no longer use and there’s more than 23,000 UNOPENED MESSAGES!
Over time, we often subscribe to too many email sources and get bombarded with a pile of crap. However, there are certain emails that get opened by me to the exclusion of others on a regular basis. Does any of this sound like you? The Million Dollar question is, why is it that some emails get “the royal treatment” and others – ignored, and how can I get my stuff opened?
If you need emails opened for your business, like I do.
Here are 6 mistakes to avoid.
MISTAKE #1: YOUR EMAIL SUBJECT LINE SUCKS
There’s usually two extremes when it comes to your email subject line; either its too bland, or its over-hyped. If its too bland, there’s little chance it gets opened. If its over-hyped you’re likely just using click bait to get it opened and that’s a dangerous strategy.
Dan Norris, Co-Founder of WP CURVE says, “The one mistake I see is overhyped subject lines. Writing headlines is a fine art and while the BuzzFeed style baited headlines might get more clicks, people forget about the impact on the trust of their brand. It’s OK to encourage people to click but if they are constantly let down when they get into your content, it will have a long-term impact. I would rather sacrifice a few clicks to maintain the integrity of my brand.”
Since it takes time to develop the skill of writing good headlines, I wouldn’t suggest winging it. I will give you below a link in the description to turn you into a pro headline writer. Here’s a cool tool that will give you the power of a pro headline writer. A great website that teaches copywriting is CopyBlogger.com.
MISTAKE #2: YOUR EMAIL CONTENT STINKS
If I open your email, you better DELIVER. You have to make sure that I’m better for having opened and read the content. Did you answer a question? Did you solve a problem? Did you relieve pain or make my life easier? Did you deliver VALUE? If not, say goodbye to me ever opening another email or just flat-out unsubscribing from your junk.
Noah Kagan, CEO of AppSumo says, “Focus on your emails being so valuable your potential customers read them, share them and are excited to use more of your product and pay you money. Just ask yourself if your emails are valuable even if your potential customer never buys.” This advice is pure magic. Roll with this and then make it your own if needed.
MISTAKE #3: YOUR EMAIL IS SENT TOO INCONSISTENTLY
Are you sending your emails too much, or too little? According to a recent survey, 53% of consumers reported getting too many emails from retailers, while only 44% said they get the right amount. Here are a couple of tips that can help with knowing how to keep things in balance:
1. Just ask up front. Find out from your subscribers how often they want to receive emails, either at the time of subscription or shortly after. You can then segment your list accordingly. Didn’t think of that, huh?
2. Get to know them better. Survey your email subscriber to learn more about them, and not just to find out how often you can send emails. If you know them, it will help gauge frequency because you are more service focused.
MISTAKE #4: YOUR EMAIL IS WAY TOO LONG
Have you ever opened an email to the shock of what looks like a million words? My eyes glaze over every time I see an email like this. “Delete.” Next. Like the one viral video says, “Ain’t nobody got time for that!”
“I often see people spending hours, even days, crafting long emails filled with many topics, ideas and news that would need a minimum of 10 minutes of uninterrupted reading to get through,” says Dan Levitt of Mad Mimi. “These monster emails lower your engagement and worst of all, they suck up your time and energy and become a chore. Keep it short and simple! Pick a goal and write a simple, short email that leaves the reader in no doubt what their next step is. It should be engaging, fun to read but most of all, it should take a few moments to grasp and act. If you’ve got a lot to get off your chest, send short emails more often.” ENOUGH SAID.
MISTAKE #5: YOUR EMAIL IS SELFISH
How do you know if your email is selfish and self-centered? When it’s more promotion that substance. Are you pitching and promoting, or are you serving and helping? If you are constantly thinking about how you can get someone to buy from you, bingo. You’re an ego-maniac running wild.
Don’t write your email sounding like the uncle at the family reunion that always has something new to sell. DELIVER value.
No one cares how much you know- until they know how much you care.
Matthew Smith, creator of Really Good Emails says, “Emails should serve the customer not the product. Often times the marketing team, not the product team is in charge of the email flow and their directive is to grow. If you get myopic about that task you forget that the most solid growth comes through simple, repeatable, service that is so good it’s shareable. Serving customers comes by meeting them in their email client with simple tasks and giving them more than they expect or more than they are paying for with their time.”This is a great filter that you should run your next email through.
MISTAKE #6: YOUR EMAIL SHOWS YOU DON’T KNOW YOUR CUSTOMER
Jimmy Daly, head of content at Vero says, “The biggest mistake I see all the time is marketers ignoring behavior.
Here’s what I mean. You see a lot of promotional email, lots of newsletters, etc. That’s the easiest place to start with email marketing so people focus on it. Then, you get lots of content around optimizing subject lines, writing better copy, when to send emails, etc. We’re missing the point! Email marketing campaigns should be sent as a direct result of data and behavior. If a user is inactive, they get a nudge to come back. If they are active, they get emails about features they haven’t tried yet or inspiration to engage at an ever higher level. Data-driven lifecycle email is so, so, so powerful. And I believe it’s where most businesses are missing the boat on email.”
I love the way Matt Hodges, Senior Director of Marketing at Intercom puts it: “Not considering your audience. It’s like writing a love letter and then addressing it “to whom it may concern.” OUCH. Don’t do this, please.
It isn’t complicated. It is a skill you can learn, implement and use to create some powerful, and profitable, relationships.
Until next time. Rise From The Ashes. Fly Like The Phoenix
Educate them about what, you may be thinking. Well, consider this, many businesses focus solely on attracting new customers, but you NEED to spend a good chunk of your time retaining current and former customers. These are people you already know to be a good sales potential…they’ve already bought from you!
Take the time to market and sell new products to your old customers and less time trying to sell old products to new customers and you will see a drastic change in your sales, customer quality and branding position.
Here are a couple of key elements to use to retain your current customers:
- Stay in contact: This means by phone, email, e-newsletter, in person-by pigeon if you have too!
- Post-Purchase Assurance: This means you need to follow up with customers. Your customers need to feel like they are being supported for their purchase and with the item they purchased. How many times have you purchased a product, then felt completely abandoned? Something as simple as a Thank You note with your contact or customer service information can go along way in retaining a great customer.
- Deals & Guarantees: Always offer your current customers the best deals and guarantees you have. Show them you appreciate their business or even come up with a club specifically to reward loyal customers. You can also do this with a preferred pricing option.
- Integrity: Using good business practices and simply upholding integrity, dignity and honesty go along way with customers. Let’s face it, there’s a lot of swindling and crap out there and the safer and more confident you make your customers feel, the more they will trust you and that makes for an amazingly supportive and loyal customer.
There are three cornerstone ideas to a successful business:
- Quality product/service
- Offering useful products/services that solve a problem for or enhance the life of a customer
- Offer subjects your customers find interesting
Use this approach of educating your customers and offering them real information and insight and you will be rewarded with loyalty and success.
Stop wasting all your time on new prospects while your current customers fall by the wayside!
As Jay Abraham says, “Your best prospects are your existing customers. If you’ve been putting all your marketing efforts into acquiring new customers, stop and diverts some of your resources into reselling, upselling, cross-selling to those same customers. In every ways possible – through package inserts, regular mailings, special offers – stay in touch with those customers and get them used to buying from you.”
So, there it is! Remember, our FREE test drive can help you put together the resources and tools to do exactly that. We can help you educate your customers and you can watch the benefits pay offer many-fold.